Privacy Policy
Our Commitment to Your Privacy
Last Updated: February 2025
At azure-residences, we understand that privacy is fundamental to the luxury experience we provide. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website and services.
We are committed to maintaining the highest standards of data protection and comply with Singapore's Personal Data Protection Act (PDPA) and international privacy regulations. Your trust is essential to our business, and we handle your information with the utmost care and discretion.
Information We Collect
Personal Information
We collect the following types of personal data:
- Contact Information: Name, email address, phone number, mailing address
- Identity Information: Passport details, identification documents (for property rental agreements)
- Financial Information: Payment card details, billing address (processed through secure payment systems)
- Preference Information: Property preferences, special requirements, dietary restrictions
- Communication Data: Messages sent through contact forms, email correspondence, phone call records
Automatically Collected Information
- Usage Data: IP address, browser type, operating system, pages visited, time spent on pages
- Device Information: Device type, screen resolution, language settings
- Location Data: Country and city (derived from IP address)
- Cookie Data: Preferences and session information (see our Cookie Policy)
How We Use Your Information
We use your personal data for the following purposes:
Service Delivery
- Processing property rental bookings and reservations
- Providing concierge and lifestyle management services
- Arranging property viewings and consultations
- Managing your stay and addressing special requirements
Communication
- Responding to inquiries and requests
- Sending booking confirmations and updates
- Providing customer support and assistance
- Marketing communications (with your consent)
Business Operations
- Improving our website and services
- Analyzing usage patterns and preferences
- Preventing fraud and ensuring security
- Complying with legal obligations
Legal Basis for Processing
We process your personal data based on:
- Consent: For marketing communications and optional data processing
- Contract: To provide requested services and fulfill rental agreements
- Legitimate Interest: For business operations, security, and service improvement
- Legal Obligation: For tax reporting, regulatory compliance, and law enforcement requests
Information Sharing and Disclosure
We may share your information with:
Service Providers
Trusted third parties who assist in operating our business, including property management companies, cleaning services, maintenance providers, and IT support. All service providers are bound by confidentiality agreements.
Business Partners
Selected partners who provide complementary services such as transportation, catering, or experience providers, only with your consent and for services you request.
Legal Requirements
Government authorities, law enforcement, or regulatory bodies when required by law or to protect our rights, property, or safety.
We never sell, rent, or trade your personal information to third parties for their marketing purposes.
Data Protection Measures
We implement comprehensive security measures to protect your personal data:
- Encryption: SSL/TLS encryption for data transmission and encrypted storage for sensitive information
- Access Controls: Role-based access restrictions and multi-factor authentication for staff
- Security Monitoring: 24/7 monitoring for unauthorized access attempts and security threats
- Regular Audits: Security assessments and penetration testing by certified professionals
- Staff Training: Regular privacy and security training for all employees
- Incident Response: Established procedures for breach detection and notification within 72 hours
Data Retention
We retain your personal data for:
- Contact form submissions: 3 years from last interaction
- Booking and service records: 5 years for customer service and quality improvement
- Financial records: 7 years as required by Singapore tax regulations
- Marketing data: Until consent is withdrawn
- Security footage: 30 days unless required for investigation
After the retention period, data is securely deleted or anonymized for statistical purposes.
Your Privacy Rights
Under applicable data protection laws, you have the right to:
To exercise these rights, contact us at [email protected]. We will respond within 30 days.
International Data Transfers
Your data may be transferred to and processed in countries outside Singapore for the purposes described in this policy. We ensure appropriate safeguards are in place:
- Data transfer agreements with standard contractual clauses
- Transfers only to countries with adequate data protection laws
- Additional security measures for international transfers
- Your explicit consent where required
Contact Us
For questions about this Privacy Policy or our data practices, please contact:
azure-residences Data Protection Office
15 Scotts Road, Orchard
Singapore 228218
Email: [email protected]
Phone: +65 6392 7485
You also have the right to lodge a complaint with the Personal Data Protection Commission Singapore if you believe we have not handled your data appropriately.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through our website or by email. The "Last Updated" date at the top indicates the most recent revision. We encourage you to review this policy regularly.